Table of Contents

  • Introduction
  • Administrator
    · Introduction
    · Technical Overview
    · Installation
    · Configuration
    · Event Log Page
    · Configuration Page
    · Troubleshooting
  • User
  • Appendix
  • Troubleshooting
    The first thing to do in case of a problem is to check LogView's error log files and, failing that, the main Roxen server's error log files. Both LogView and Roxen try to generate comprehensible reports on errors that occur.

    Specific problems:

    The installation of LogView failed

    This is typically due to one of the following things:

    • The server may not have write permission in the log files directory, or may lack permission to read some of the files in the LogView distribution. The main server's error log files will contain information about which file accesses has failed.

    • LogView was instructed to store its logs and groups files in a directory other than the default logview.data, and this directory did not exist. Such directories must be created manually.